Frequently asked questions
We’ve got you covered. Please notify us within 12 hours of delivery with:
– A clear unboxing video
– Supporting images of the issue
Each Lunae piece is a considered purchase. We only offer exchanges in cases of damage or manufacturing defects.
We do not offer refunds. Eligible cases will be resolved through exchange only.
Limited edition pieces and watches are non-exchangeable due to their exclusive nature.
Premium stainless steel
Crafted with high-grade stainless steel that’s durable, skin-friendly, and made to last.
Long-lasting finish
Designed for everyday wear with a lasting shine when cared for properly.
Second-skin comfort
Lightweight, skin-friendly, made to move with you.
Preserve the glow
Keep away from water and harsh elements to maintain its charm.